Privacy policy

Olipard ("we", "us", or "our") is committed to protecting the privacy and personal data of our customers, visitors, and users. This Privacy Policy outlines how your information is collected, used, stored, and shared when you engage with our website, services, or purchase our products.

By accessing our website or using our services, you consent to the practices described in this policy.

1. What We Collect

We collect personal and technical information to fulfill your orders, provide support, and enhance your experience.

a) Information You Provide Directly:

Name, email address, phone number
Shipping and billing address
Payment details (processed securely via third-party providers)
Communications or messages sent to our team

b) Information Collected Automatically:

Device type, browser, IP address
Pages visited and time spent on the site
General location data
Browsing behavior

2. How We Use Your Information

Your data may be used for the following purposes:

To process and fulfill orders
To communicate order status, shipping, or product updates
To manage subscriptions (e.g., Tree Adoption)
To provide customer service and support
To update you on new product launches, seasonal drops, or exclusive offers
To personalize and optimize your browsing experience
To analyze performance and improve our website

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Olipard uses cookies and similar technologies to:

Maintain site functionality
Analyze site traffic and improve usability
Deliver targeted advertising or measure campaign performance

You can control cookies via your browser settings. By continuing to use our site, you consent to our use of cookies as described in our Policy.

4. Third-Party Services

We may share your data with trusted third-party service platforms to operate our business:

Stripe or other PCI-compliant payment processors
Email platforms (e.g., Mailchimp)
Analytics providers (e.g., Google Analytics, Meta)

These services may access your data only to perform tasks on our behalf and are subject to their own privacy policies.

5. Data retention

We retain your personal data for as long as necessary to fulfill and support your order, and to maintain records required by applicable law.

6. Your rights

If you are based in the EU, you have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, contact us at [email protected].

7. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.